All Purchases made at The Split Mitt Can be returned or exchanged within 30 days of receipt of order. Returns must be unworn, unwashed, odorless and undamaged regular merchandise purchased in our retail store for full refund or exchange within 30 days of original purchase with original receipt. All we ask is that the products are in the original condition that you purchased them and in the original box/packaging with tags on them.
Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a receipt.
Customers that purchase items online and wish to return or exchange merchandise at The Split Mitt store are allowed to, provided that they follow the same policies above and bring their order receipt to the store.
Special event merchandise may not be returned but can be exchanged for similar special event merchandise. Clearance items cannot be returned. Any order receipt must accompany an online purchase in order to be eligible for in-store return. Merchandise returned without original receipt is eligible for store credit only at the lowest selling price. To receive store credit/exchange when returning without original receipt a valid government-issued photo ID will need to be provided.
Due to sales demands, we are unable to process exchanges through the mail. You may return your item per the below instructions, and reorder at your convenience.
The Split Mitt gladly accepts returns of unworn, unwashed, odorless, undamaged or defective merchandise purchased online within 30 days of original purchase. Customers wishing to return items purchased at The Split Mitt retail store with a credit card may do so by including the original receipt. The process is simple and hassle free:
Complete the Return form included with your purchase. Include it with the item(s) you're returning.
Please send your package, prepaid, via the carrier of your choice (we recommend UPS or USPS Priority Mail). Whichever carrier you choose, we suggest you insure the package and have it traceable as we cannot be responsible until it reaches our warehouse. The return address will be the fulfillment location indicated on your packing slip. Should you have multiple items from multiple locations, you may send all items to one location in one package.
Once your return is received and inspected (usually within 5 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.